So you want to place an order? AMAZING! We can't wait to bake for you; but you may have some questions about how we do it. We can help make your experience as seamless as possible, check out some of the most commonly asked questions below. Don't see your answer? No worries! Send us an email directly at email@example.com & we will be more than happy to help!
Q: HOW DO I PLACE AN ORDER?
That's easy! Click on the 'Menu' tab and select the 'Week Of' to see what delicious flavours we have available for you! (Our menu launches every Saturday at 10am and remains open until Tuesdays at noon - any orders placed after the cut off - Tuesday at noon - will be processed the following week!)
Q: HOW BIG ARE THE COOKIES?
Each cookie is appx. 3.5oz. in weight, sometimes they're a little heavier with toppings (WOOHOO)!
Q: DO YOU HAVE VEGAN/GLUTEN FREE OPTIONS?
We do our best to accommodate any allergies/dietary restrictions upon request. However, the kitchen is not certified 'allergen free' as we bake with peanuts, soy, gluten, eggs, dairy, tree nuts & fresh fruit products. WE CANNOT GUARANTEE ALLERGEN FREE PRODUCTS.
Send us an email if you have any allergy accomodations/questions at firstname.lastname@example.org
Q: WHEN CAN I PICK UP MY ORDER?
Since we share our kitchen space, we have a set pick-up date: every Thursday between 5-6pm at 32A Wilson Street, Guelph
Q: DO YOU DELIVER?
Absolutely! We have local (Guelph) deliveries that roll out every Friday morning, we aim to have your order delivered to you by 1pm.
Q: WHERE DO YOU DELIVER?
We deliver to the following cities: Guelph-Puslinch-Rockwood-Elora/Fergus-Kitchener-Waterloo-Cambridge-Acton-Milton-Georgetown-Mississauga (West of Mississauga Road & North of 403)
**IN THE SUMMER MONTHS WE RECOMMEND LEAVING A COOLER/COOLER BAG ON YOUR PORCH IF YOU WILL NOT BE HOME TO RECEIVE YOUR ORDER UPON ARRIVAL. We are not responsible for weather related damage, hungry squirrels or porch pirates once the cookies have been delivered**
Q: DO YOU SHIP *UPDATED MAY 28TH 2021*?
We sure do! Effective April 11th, we will be offering Ontario-wide shipping. In the summer months we limit our shipping as the weather can compromise the integrity of our product. We are not responsible for any damages, shifting that happens while the package is in transit*
Q: DO YOU DO CUSTOM ORDERS/BULK ORDERS?
We sure do! Send us an email at email@example.com and we will work with you to create the perfect cookie for your special event! (Please allow up to 24hours)
Milk & Co handled a corporate order for me and I could not have been more pleased! All my emails were responded to extremely quickly and they went above and beyond during the delivery of the order to ensure it was received correctly. While I didn’t get to try the cookies myself, some of the words used to describe them were “mouth-watering” and “life-changing”. Thanks so much for your attention to detail on this order, it's obvious you take a lot of pride in your work. You definitely have a lifelong customer in me!
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